Returns Policy

If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. Exceptions on plants, trees and shrubs do apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Should you make a return, please note that we do not cover the shipping cost. You can choose to exchange the product, return it and get a refund to your original payment method.

Please note that returned products must be, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

Please note that there are exceptions to our return policy stated below:
– Discounted items from a final sale cannot be returned for a refund nor exchanged
– Any plants, tress or shrubs must be returned in the original packaging within 14 days of purchase.

To return a purchased item, follow the steps below:
1. Email us with your order number and state which items you would like to return. We will provide you with a return number and postal address.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and post back.

We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.